Refund policy

Last updated: 28 August 2026

We want you to be happy with your purchase. This policy explains when refunds are and are not available. Please read it before ordering; by placing an order you agree to it. We currently sell to customers in the United States. Nothing in this policy limits any rights you may have under applicable law that cannot be waived.

1. Digital products (ebooks, guides, video access, downloads). Digital products are delivered instantly and can be accessed and copied immediately. For that reason, all sales of digital products are final and non-refundable once delivery or access has begun. At checkout you expressly request immediate delivery and acknowledge that the purchase becomes final at that point. If you believe you never received access to the product, contact us at info@northvaleguides.com and we will make it right.

2. Technical problems. If you cannot access or download a product, contact us at info@northvaleguides.com. We will fix the issue or, if we cannot, we refund that item.

3. The Human Nature Dispatch (weekly subscription). Each subscription charge pays for the weekly issue tied to that charge. A charge is refundable only if your refund request reaches us before that issue has been delivered. Once the issue has been delivered, the charge for it is final. You can cancel at any time, and cancelling stops all future charges; cancelling does not refund charges for issues already delivered.

4. The Human Nature membership. Membership charges are non-refundable once they have been processed. You can cancel at any time, and cancelling stops all future charges. A reminder email is sent before your first recurring membership charge.

5. How refunds are issued. Approved refunds are returned to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

6. Returns. Our products are digital and delivered electronically, so there is nothing to ship back and there are no physical returns.

7. Contact. info@northvaleguides.com. Our team aims to respond within 24 hours, 7 days a week.